Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping typically takes 7–15 business days depending on your location. Processing time is 1–3 business days before your order is shipped.

2. Do you provide tracking information?

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor the delivery of your package.

3. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping times may vary depending on your location.

4. Can I change or cancel my order?

Orders can only be changed or cancelled within 12 hours of placing the order. After that, the order may already be processed for shipping.

5. What if I receive a damaged or defective item?

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and we will assist you with a replacement or refund.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

7. I entered the wrong shipping address. What should I do?

Please contact us immediately. If your order has not been shipped yet, we will update the address for you.

8. How can I contact customer support?

You can contact our support team through the Contact Us page or email, and we will respond as quickly as possible.